frequently asked questions

CAN I CHANGE MY ORDER?
As all of our products are made to order, we can only change orders that have not been processed yet. Please, to make changes to your order, please reach out to our support as soon as possible and we will try to accommodate changes were possible.
WHAT'S MY ORDER STATUS?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.
WHEN WILL I RECEIVE MY ORDER?
All of our products are made to order. Once you’ve place your order, it usually takes 24 to 48 hours to process your items for delivery. The standard shipping time for locations within the united states are typically 3-5 days from the shipping date.
DO YOU OFFER RETURNS OR EXCHANGES?
Since our products are made to order, we do not typically offer returns or exchanges. However, we strive for customer satisfaction. In the event that you receive a damaged or faulty product or would like to return or exchange your unused items for another reason, please contact us and we will work to get you that satisfactory experience you're looking for.
DO YOU OFFER ANY PROMO CODES OR DISCOUNTS?
Stay current on our promotions and discounts by subscribing to our emails and by visiting our site where sales and promos will always be announced. Also, we frequently host contests and giveaways on our FACEBOOK page, so follow us and play along!
HOW CAN I CUSTOMIZE A PRODUCT?
PrintingApes.com offers hundreds of products that you can personalize or customize right on our store. If you don't see the options you're looking for on our store and would like to place a special order, we offer plenty of custom services and would be happy to assist you. Please contact us and our design and manufacturing team will create something that suites your needs. 
WHY IS PROOF APPROVAL IMPORTANT?
We recommend customers request a proof on all customized product orders.  A proof will allow the customer to visually verify the look of their product before it goes into production. Approval of your proof or waiving your choice to a proof indicates that you, the customer, is fully responsible for the final layout of your customized product selections. PrintingApes.com is not liable for errors caused by: misspelling, grammar, punctuation, incorrect design, or wrong color approval. Please check your customized products selections carefully to make sure all your content is correct. Any delays in proof approval may delay final production of your order. If a delay occurs, we will contact you to let you know your cost to upgrade shipping to meet your due date.
HOW DO I INSTALL MY ADHESIVE WALL GRAPHICS?
Installing your adhesive backed decals can seem challenging. We know you can do it and are here to help. Please follow our How To Suggestion Guides below and contact us for any further assistance.
DO YOU HAVE ANY INSTALLATION VIDEOS?
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